Return Policy
Thanks for shopping at Glutanex Official.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 3 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
REFUNDS ARE ONLY ACCEPTED if there is an issue due to a manufacturing fault, or damaged by our carrier during its delivery.
REFUNDS WILL NOT BE ACCEPTED due to changing of your decisions.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Local import customs clearance is responsibility of the importer/purchaser. Nexus Pharma is not liable to return or refund goods failed to be cleared for import.
If there is any damage to the packaging on delivery, contact us immediately through teresa@nexus-pharma.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.